AK Therapy is a business name of a sole trader Agnieszka Korzeniewska.

I am Agnieszka Korzeniewska, a therapist providing psychotherapy and counselling services in London, UK and online. I am registered with BACP and NSPC and committed to protecting the privacy and personal data of my clients and customers in line with the UK General Data Protection Regulation (UK GDPR).

My Contact Details

Agnieszka Korzeniewska
My Practice Location is available upon request
Email: [your email address]
Phone: +447799650999

The Type of Personal Information I Collect

I currently collect and process the following information:

For therapy clients:

• Personal identifiers: name, date of birth, address, phone number, email address, emergency contact

• Sensitive information (special category data): health-related information, mental health history, reasons for seeking therapy, session notes

• Administrative information: appointment records, invoicing and payment details
  

For digital product customers:

• Email address and name (if provided)

• Purchase details (e.g. product purchased, date)

• Any communication relating to your purchase (e.g. download issues, receipts)
  

How I Get the Personal Information and Why I Have It

Most of the personal information I process is provided directly by you, either through therapy intake forms, session contact, or through purchasing a digital product.

I use this information to:

• Contact you regarding therapy appointments or digital product purchases

• Deliver digital content you have bought or subscribed to

• Provide customer support for digital products

• Send you follow-up information, updates, or marketing emails (only if you have explicitly opted in)

Lawful Basis for Processing

Under the UK GDPR, the lawful bases I rely on for processing this information are:

• Contractual obligation: To fulfil the services or products you have requested or purchased

• Legal obligation: To retain certain records for tax or professional requirements

• Legitimate interests: To improve or manage my services and products

• Consent: For email marketing or holding special category data (e.g. therapy notes)

You are able to withdraw your consent at any time. Please contact me if you wish to do so.

How I Store Your Personal Information

Your information is securely stored:

• Therapy client data: paper notes in locked filing cabinet. A coding system enables me to identify the client. Without knowing the coding system it is impossible to identify client’s identity.

• Digital product customer data: I collect a variety of personal information with each product order. This includes: Your name, country, and email address. This information is shared with the e-commerce software provider to ensure the delivery of your order to your inbox. I use your email to communicate with you about your order. When you place an order you may be asked to join my mailing list so I can keep you informed of any updates – consent is not assumed, and given via a checkbox.  You can unsubscribe at any time using the unsubscribe link in each email.

• Emails and marketing systems are password-protected and encrypted where possible

I keep customer email data for as long as you remain subscribed or until you ask for your data to be deleted. Therapy records are kept for 7 years after our work ends, as required by professional guidelines. After that time paper notes are shredded and any computer files are permanently deleted.

Sharing Your Information

I do not share your personal information unless:

• You have requested it (e.g. downloading a product or joining a mailing list)

• You have given explicit consent (e.g. sharing info with another healthcare provider)

• I am legally required (e.g. safeguarding or court orders)

• I use a third-party platform to process your purchase or email 

All third-party services I use are GDPR-compliant.

Marketing and Newsletters

If you sign up for my newsletter or download a free or paid resource, your email address will be added to my mailing list. You can unsubscribe at any time by clicking the link in any email or by contacting me directly.

Your Data Protection Rights

Under data protection law, you have rights including:

• Your right of access – You can ask for copies of your personal information

• Your right to rectification – You can ask to correct inaccurate or incomplete information

• Your right to erasure – You can ask me to delete your information in certain circumstances

• Your right to restriction of processing – You can ask me to limit the way I use your data

• Your right to object to processing – You can object to the use of your data in some cases

• Your right to data portability – You can ask for your data to be transferred to another provider

You are not required to pay any charge for exercising your rights. If you make a request, I will respond within one month.